Refund policy
Returns & Refunds Policy
Last Updated: 01/20/2025
At Soup and Salad, we take pride in serving high-quality food and ensuring customer satisfaction. Due to the perishable nature of our products, we have the following returns and refund policy:
Refund & Replacement Policy
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Perishable Items: All food items are final sale and cannot be returned. If you receive an incorrect or defective item, please contact us within 24 hours of delivery for assistance.
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Order Issues: If there is an issue with your order, such as missing, incorrect, or damaged items, please email us at info@soupandsalad.com or call 616-451-4445 with your order number and a photo of the issue (if applicable).
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Refund Eligibility: Refunds or replacements may be issued at our discretion under the following circumstances:
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The item was incorrect or defective upon arrival.
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The order was not delivered due to an error on our part.
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The product did not meet quality standards.
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Non-Refundable Items: We do not offer refunds or replacements for:
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Orders not collected within the pickup window.
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Customer preference changes after the order has been prepared.
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Delays caused by third-party delivery services.
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Cancellation Policy
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Orders can be canceled within 30 minutes of placing them. Once food preparation has begun, cancellations are no longer possible.
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To cancel your order, contact us immediately at info@soupandsalad.com or 616-451-4445.
Gift Cards & Promotions
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Gift cards and promotional discounts are non-refundable and non-exchangeable.
Contact Us
For any questions or concerns regarding our returns and refund policy, please reach out to us:
Soup and Salad
6155 E Paris Suite 130 Caledonia, MI 49316
info@soupandsalad.com
616-451-4445
Thank you for choosing Soup and Salad! We appreciate your business and strive to provide the best dining experience possible.