Shipping policy
Shipping Policy
Last Updated: 01/20/2025
At Soup and Salad, we strive to provide fast and reliable delivery for our customers. Please review our shipping policy below.
Delivery Areas & Times
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We currently offer delivery to 30 miles radius around our location.
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Delivery hours are 10AM to 7PM. Orders placed outside these hours will be processed the next business day.
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Estimated delivery time is 30 minutes, but may vary based on location and order volume.
Delivery Fees
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A delivery fee of [$5] applies to all orders below $50
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Free delivery is available for orders over [$50], if applicable.
Order Processing & Cutoff Times
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Orders must be placed by 6PM for same-day delivery.
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Orders placed after the cutoff time will be delivered the following business day.
Pickup Option
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Customers may choose to pick up their orders at 6155 E Paris Ave Suite 130 Caledonia, MI 49316.
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Pickup hours are 10AM - 6PM.
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Orders not collected within 2 hours may be discarded with no refund.
Third-Party Delivery Services
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We may use third-party delivery partners to fulfill orders. Once the order is picked up by the third-party service, we are not responsible for delays, damages, or missing items.
Shipping Restrictions
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We do not ship outside of 30 miles radius from our location.
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Certain menu items may not be available for delivery due to quality or temperature concerns.
Order Issues & Contact Information
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If you experience any issues with your delivery, please contact us within 2 hours of receiving your order.
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Reach out to us at info@soupandsalad.com or 616-451-4445 with your order number and details of the issue.
Changes & Cancellations
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Orders can be modified or canceled within 15 minutes of placing them. After this time, cancellations may not be possible.
For any additional questions, please contact us at:
Soup and Salad
6155 E Paris Ave Ste 130 Caledonia, MI 49316
info@soupandsalad.com
616-451-4445
Thank you for ordering from Soup and Salad! We appreciate your business and look forward to serving you.